Privacy Policy
Last updated July 2026
This Privacy Policy explains how Zenseio LLC ("Zenseio," "we," "us," or "our") collects, uses, discloses, retains, and protects information in connection with our websites, mobile applications, cloud services, IoT telemetry products, APIs, support services, communications, and related business operations.
This Policy is intended to support Zenseio's public website, Apple App Store and Google Play listings, Zoom Phone SMS/10DLC registration, customer due diligence, and normal B2B privacy disclosures. If a separate written agreement between Zenseio and a customer conflicts with this Policy, the written agreement controls for that customer relationship.
Table of Contents
1. Scope
2. Information We Collect
3. Sources of Information
4. How We Use Information
5. IoT Device Data and Customer Data
6. Mobile Apps and App Store Disclosures
7. SMS, Phone, and Email Communications
8. Cookies, Analytics, and Similar Technologies
9. AI, Automation, and Support Tools
10. How We Share Information
11. No Sale of Personal Information
12. Data Retention
13. Security
14. International Transfers
15. Your Privacy Choices and Rights
16. U.S. State Privacy Rights
17. GDPR/UK GDPR Notice
18. Children's Privacy
19. Third-Party Links and Services
20. Changes to This Policy
21. Contact Information
Appendix A: Data Categories and Retention
Appendix B: App Store and Google Play Data Disclosure Guide
Appendix C: SMS/10DLC Compliance Statement
1. Scope
This Policy applies to information collected or processed by Zenseio through:
· Zenseio websites, including pages hosted at zenseio.com and related subdomains;
· Zenseio mobile applications and utilities, including device configuration, diagnostics, setup, or support applications;
· Zenseio cloud dashboards, APIs, portals, and related backend services;
· Zenseio IoT telemetry devices, gateways, sensors, integrations, and monitoring services;
· customer support, billing, order fulfillment, product registration, warranty, and repair workflows;
· email, SMS, voice, video, and other business communications; and
· third-party platforms used by Zenseio to provide, secure, analyze, or support our services.
This Policy does not apply to the independent privacy practices of our customers, ecosystem partners, application-software partners, distributors, carriers, or third-party websites and services that we do not control.
2. Information We Collect
The information we collect depends on how you interact with Zenseio and which products or services you use.
2.1 Business Contact and Account Information
· name, company name, job title, business address, email address, telephone number, and account identifiers;
· login credentials, account roles, permissions, organization affiliation, and support portal access details;
· billing, shipping, purchase order, reseller, distributor, and transaction information.
2.2 Customer Support and Communications
· messages, attachments, screenshots, logs, diagnostic records, and correspondence sent to or from Zenseio;
· phone call records, voicemail, SMS conversations, meeting notes, and service-ticket history;
· information needed to troubleshoot devices, gateways, cellular service, firmware, or customer integrations.
2.3 IoT Device, Telemetry, and Integration Data
· device serial numbers, hardware and firmware versions, modem identifiers such as IMEI, SIM identifiers such as ICCID, network identifiers, gateway identifiers, and configuration records;
· sensor readings, timestamps, battery status, signal strength, frame counters, alerts, status messages, diagnostics, event logs, and communication metadata;
· configuration commands, device-twin or device-state records, API payloads, routing settings, backend integration metadata, and endpoint delivery logs;
· field deployment metadata provided by customers, such as organization, location description, crop/field context, installation notes, or asset names.
2.4 Mobile App and Device Information
· app version, operating system, device model, device identifiers generated by the app or platform, crash logs, diagnostics, performance data, and usage events;
· Bluetooth, Wi-Fi, local network, camera, file, notification, or location permission data only when required by app functionality and allowed by the user and operating system;
· configuration data exchanged between the app and Zenseio devices, gateways, or cloud systems.
2.5 Website and Online Usage Information
· IP address, browser type, device type, pages visited, referring pages, date/time stamps, cookies, and similar analytics data;
· contact form submissions, newsletter signups, product interest forms, downloads, and other website interactions.
3. Sources of Information
We may receive information directly from you, from your employer or organization, from Zenseio devices and services, from authorized customers or partners, from service providers, from public business sources, and from integrated platforms when authorized by the relevant customer or user.
4. How We Use Information
Zenseio uses information for the following business and operational purposes:
· to provide, operate, maintain, secure, and improve Zenseio products, services, applications, APIs, and cloud platforms;
· to configure devices, deliver telemetry, process alerts, route data to customer systems, perform diagnostics, and support firmware or configuration updates;
· to create and manage customer accounts, organizations, permissions, subscriptions, licenses, and support records;
· to respond to inquiries, provide technical support, troubleshoot issues, communicate service changes, and fulfill customer requests;
· to process orders, shipments, renewals, invoices, payments, credits, taxes, and related accounting records;
· to detect, investigate, prevent, and respond to security incidents, misuse, fraud, outages, errors, and service-integrity issues;
· to comply with legal obligations, enforce agreements, resolve disputes, and protect rights, safety, and property;
· to analyze aggregated or de-identified usage trends and improve product reliability, performance, and customer experience; and
· to send service communications, account notices, technical updates, and marketing communications where permitted by law and your preferences.
5. IoT Device Data and Customer Data
Zenseio provides IoT hardware, connectivity, telemetry, diagnostics, and related platform services for customers and ecosystem partners. In many deployments, customers decide where devices are installed, what sensors are connected, what data is collected, and who may access the resulting telemetry.
Customer Data means data, content, telemetry, configuration, and records submitted to or generated through Zenseio services on behalf of a customer. As between Zenseio and the customer, customer agreements may further define ownership, access, retention, and permitted use of Customer Data.
Zenseio uses Customer Data to provide contracted services, support integrations, maintain security, troubleshoot issues, and improve reliability. We do not use Customer Data to build unrelated consumer profiles, and we do not sell Customer Data.
Customers are responsible for providing any notices, consents, permissions, and lawful basis required for their deployment of Zenseio products, including where devices monitor property, equipment, environmental conditions, worker housing, agricultural fields, or other sites controlled by the customer.
6. Mobile Apps and App Store Disclosures
Zenseio mobile applications may be used for device configuration, diagnostics, account access, alerts, field service, firmware or settings updates, or customer support. The exact data collected depends on the app version, enabled features, operating system permissions, and customer configuration.
6.1 Permissions
Zenseio apps may request permissions only when needed for specific functionality. Examples may include:
· Bluetooth or local network access to discover or configure nearby devices;
· camera or photo-library access to scan QR codes, attach support images, or document installations;
· location access when required by the operating system for Bluetooth scanning, gateway/device setup, installation records, mapping, or asset-location features;
· push notification permission for alerts, service notices, or account communications;
· file or storage access to import/export configuration files, logs, or diagnostic data.
You may control app permissions using your device or operating system settings. Disabling a permission may limit app functionality.
6.2 App Store and Play Console Accuracy
Apple App Store and Google Play disclosures, including Apple app privacy details and Google Play Data safety forms, must match the actual data practices of each app and the third-party SDKs included in that app. Zenseio will update store disclosures when app functionality, SDKs, permissions, or data practices materially change.
7. SMS, Phone, and Email Communications
7.1 SMS Communications
If you provide your mobile phone number and expressly consent to receive SMS messages from Zenseio, we may send text messages regarding customer support, technical assistance, service notifications, account notifications, firmware updates, device diagnostics, appointment or scheduling coordination, and other operational communications related to your relationship with Zenseio.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of future SMS messages from the applicable Zenseio number. Reply HELP for assistance, or contact Zenseio at [email protected] or (972) 833-1717.
SMS is not used for unsolicited marketing. We may document SMS consent, opt-in source, opt-out requests, message logs, and related compliance records.
7.2 Required Mobile Privacy Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services.
Zenseio does not sell mobile phone numbers, SMS consent records, or text-messaging opt-in data for marketing or lead-generation purposes.
7.3 Email and Phone
We may send transactional, service, account, billing, support, and security emails. We may also send marketing emails where permitted by law. You may unsubscribe from marketing emails, but service-related communications may continue as necessary to provide services, maintain security, or administer accounts.
8. Cookies, Analytics, and Similar Technologies
Zenseio websites and online services may use cookies, pixels, local storage, log files, analytics tools, and similar technologies to operate websites, remember preferences, improve services, understand traffic, diagnose errors, secure systems, and measure communications.
Depending on the website configuration, analytics or advertising tools may be provided by third parties such as hosting, analytics, security, CRM, email, or advertising providers. You can manage cookies through browser settings or available site controls. Some features may not work properly without certain cookies.
9. AI, Automation, and Support Tools
Zenseio may use AI, automation, search, summarization, ticketing, diagnostics, or knowledge-base tools to improve customer support, triage requests, draft responses, identify product issues, or maintain documentation. These tools may process support messages, telemetry snippets, logs, screenshots, or other information supplied for support purposes.
Zenseio uses such tools under administrative, contractual, and technical controls appropriate to the context. We do not intentionally submit sensitive customer information to public AI systems for unrelated model training. Customers should avoid sending unnecessary sensitive personal information in support requests.
10. How We Share Information
Zenseio may share information with the following categories of recipients:
| Recipient category | Purpose |
|---|---|
| Service providers and subprocessors | Cloud hosting, storage, support desk, email, SMS, phone, analytics, security, payment, shipping, accounting, and operational services. |
| Customers and authorized users | Account administration, organization management, device telemetry access, support coordination, and permitted customer workflows. |
| Integration partners | Routing telemetry, API delivery, diagnostics, and integrations authorized by a customer or required to provide services. |
| Carriers and communications providers | Cellular connectivity, SMS/voice delivery, campaign compliance, routing, support, and network troubleshooting. |
| Professional advisers | Legal, accounting, audit, insurance, banking, compliance, and business advisory services. |
| Government, law enforcement, or legal recipients | Compliance with law, valid legal process, safety, security, fraud prevention, and enforcement of agreements. |
| Business transfer recipients | Evaluation or completion of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. |
Service providers are authorized to use information only as needed to provide services to Zenseio or as otherwise permitted by applicable law and contract.
11. No Sale of Personal Information
Zenseio does not sell personal information for money. Zenseio does not sell mobile phone numbers, SMS opt-in data, or SMS consent records. Zenseio also does not share mobile information with third parties or affiliates for marketing or promotional purposes.
If Zenseio uses analytics or advertising tools that may be considered a "sale," "sharing," or targeted advertising under certain U.S. state privacy laws, Zenseio will provide any required notices, choices, or opt-out mechanisms on the relevant website or service.
12. Data Retention
Zenseio retains information for as long as reasonably necessary to provide services, maintain accounts, comply with legal and tax obligations, resolve disputes, enforce agreements, secure systems, maintain business records, and support product reliability. Retention periods vary by data type, customer agreement, legal requirement, and operational need.
Examples of retention considerations include device service life, customer contract terms, support-ticket history, billing and tax record requirements, security log usefulness, warranty periods, and backup lifecycle. We may retain aggregated, anonymized, or de-identified information longer where it no longer identifies a person.
13. Security
Zenseio uses commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, encryption in transit where appropriate, network security, monitoring, backups, least-privilege access, vendor management, and incident-response procedures.
No method of transmission or storage is completely secure. Customers are responsible for protecting account credentials, limiting access to authorized personnel, maintaining secure integrations, and promptly notifying Zenseio of suspected compromise.
14. International Transfers
Zenseio is based in the United States. Information may be processed in the United States and other countries where Zenseio, customers, partners, or service providers operate. These countries may have privacy laws different from those in your jurisdiction. Where required, Zenseio uses appropriate safeguards for international transfers, such as contractual terms, customer agreements, or other lawful transfer mechanisms.
15. Your Privacy Choices and Rights
Depending on your location and relationship with Zenseio, you may have rights to request access to, correction of, deletion of, portability of, or restriction of certain personal information. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
To exercise rights, contact [email protected]. We may need to verify your identity and authority before responding. If your information is controlled by a Zenseio customer rather than Zenseio, we may direct your request to that customer or process it according to the customer's instructions.
You may opt out of SMS messages by replying STOP. You may opt out of marketing emails using the unsubscribe link or by contacting Zenseio. You may control mobile app permissions through your operating system settings.
16. U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights regarding personal information, such as the right to know categories of personal information collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to receive a copy of information; the right to opt out of sale, sharing, or targeted advertising; and the right not to be discriminated against for exercising privacy rights.
Zenseio primarily provides B2B IoT products and services. Some state privacy law obligations may not apply to all business-to-business or employee-context information, depending on the law. Where applicable, Zenseio will honor verifiable requests and provide required choices.
17. GDPR/UK GDPR Notice
Where the EU GDPR or UK GDPR applies, Zenseio may act as a controller for its own business operations and as a processor or service provider for certain customer-controlled data. The applicable role may depend on the service and contract.
17.1 Legal Bases
Zenseio may process personal information under the following legal bases:
· contract performance, including providing products, services, accounts, support, and integrations;
· legitimate interests, including service improvement, security, fraud prevention, customer communications, analytics, and business administration;
· consent, such as for certain SMS, marketing, cookies, or optional app permissions;
· legal obligations, including tax, accounting, compliance, and valid legal process; and
· vital interests or public-interest grounds where applicable in exceptional circumstances.
17.2 GDPR Rights
Individuals may have rights to access, rectify, erase, restrict, port, or object to processing of personal data, and to withdraw consent where applicable. You may also have the right to lodge a complaint with a supervisory authority. Contact [email protected] to submit a request.
18. Children's Privacy
Zenseio products and services are intended for business and industrial use and are not directed to children under 13 or to children as defined by applicable law. We do not knowingly collect personal information from children. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.
19. Third-Party Links and Services
Zenseio websites, applications, emails, or support materials may link to third-party websites, stores, app platforms, knowledge bases, partner applications, or services. Zenseio is not responsible for the privacy practices of third parties that we do not control. Review their privacy notices before providing information.
20. Changes to This Policy
Zenseio may update this Policy from time to time. The updated version will be posted with a revised effective date. Material changes may be communicated through the website, application, email, account notice, or other reasonable means. Continued use of Zenseio services after an update means the updated Policy applies to future processing, subject to applicable law and customer agreements.
21. Contact Information
Zenseio LLC
McKinney, Texas, United States
Website: https://zenseio.com
Email: [email protected]
Phone: (972) 833-1717
Appendix A: Data Categories and Retention
| Data category | Examples | Typical purpose | Retention approach |
|---|---|---|---|
| Business contact data | Name, company, role, email, phone, address | Sales, support, account administration, billing | For the customer relationship and a reasonable business-record period |
| Account data | User ID, role, organization, permissions, login metadata | Authentication, authorization, security | For account life plus security/audit period |
| IoT telemetry | Sensor values, timestamps, signal, battery, alerts, diagnostics | Monitoring, reporting, troubleshooting, integration delivery | According to customer agreement, service settings, and operational requirements |
| Device identifiers | Serial number, IMEI, ICCID, firmware, hardware, gateway IDs | Provisioning, connectivity, warranty, diagnostics | For device service life and related support history |
| Support records | Tickets, emails, logs, screenshots, call notes | Troubleshooting, service history, quality improvement | For support history, warranty, and dispute-resolution needs |
| Billing and transaction data | Invoices, payments, tax records, shipping details | Accounting, taxes, order fulfillment | As required by accounting, tax, and legal obligations |
| Website/app analytics | IP, browser, device, usage events, crash logs | Security, diagnostics, improvement, analytics | As needed for operations and analytics, usually aggregated or deleted when no longer needed |
| SMS records | Consent source, opt-in/out status, message logs, mobile number | Messaging delivery, compliance, support | As needed for messaging operations and compliance records |
Appendix B: App Store and Google Play Data Disclosure Guide
This appendix is intended to help keep Apple App Store privacy details and Google Play Data safety disclosures aligned with this Policy. Store disclosures must reflect the actual app, included SDKs, permissions, and data flows at the time of submission or update.
| Possible data type | May be collected? | Linked to user? | Potential purpose |
|---|---|---|---|
| Contact information | Yes, if user logs in, contacts support, or creates an account | Yes | Account management, support, communications |
| User identifiers | Yes | Yes | Authentication, account management, diagnostics |
| Device identifiers | Yes, app-generated or platform identifiers may be used | Possibly | Diagnostics, security, service operation |
| Location | Only if enabled for setup, mapping, Bluetooth requirements, or installation records | Possibly | Device setup, deployment records, diagnostics |
| Photos or camera | Only if used for QR scanning or support attachments | Possibly | Device setup, support documentation |
| Diagnostics and crash data | Yes, if crash reporting or diagnostics are enabled | Possibly | Reliability, debugging, improvement |
| Usage data | Yes, if analytics are enabled | Possibly | Service improvement, troubleshooting |
| Sensitive data | Not intended unless specifically required by a feature and disclosed | Possibly | Feature-specific |
| Advertising ID | Not intended unless advertising or attribution SDKs are added | Possibly | Advertising/attribution if used |
Before each app submission, Zenseio should confirm: app permissions, SDK list, analytics/crash reporting configuration, authentication method, push notification practices, data retention, account deletion procedure, and whether any data is used for tracking, advertising, or cross-app profiling.
Appendix C: SMS/10DLC Compliance Statement
Zenseio uses SMS for customer support, technical assistance, service notifications, account notifications, firmware updates, device diagnostics, appointment or scheduling coordination, and similar operational communications.
Consumers may opt in through direct business communications, customer support requests, account interactions, written forms, or other documented consent mechanisms used by Zenseio. Consumers may reply STOP to opt out or HELP for assistance. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services.
Zenseio does not sell or rent mobile phone numbers, SMS opt-in data, or SMS consent records.
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P: (972) 833-1717
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